The Project

BTT has been tracking employee engagement for over a decade, prioritizing staff well-being. With no culture assessment conducted since COVID-19, this presented an opportunity to measure progress and understand shifts in workplace dynamics.

To ensure broad participation, the survey was designed to include both operational and office-based staff, capturing diverse job functions and locations.

Our Approach

Siyezwa developed a multilingual engagement survey, integrating quantitative and qualitative insights. The survey was deployed both online and on-site, ensuring accessibility across the workforce.

The Impact

Our research delivered clear, actionable insights into engagement trends and workplace culture at both an organizational and regional level.

Key outcomes:

• Segmented insights for targeted action
• Significant eNPS growth
• Deeper understanding of operational realities